IN JUST 5 POINTS!
- WHO ARE WE? We are HOTEL SAN LORENZO and we treat your personal data as data controllers. This means that we are responsible for how we use and protect your data.
- WHAT DO WE USE YOUR DATA FOR? We will use your data, among other purposes, to manage your registration as a user, manage your reservation, address your queries, as well as, if you wish, send you our personalized communications.
- WHY DO WE USE THEM? We are authorized to process your data for different reasons. The main one is that we need to process it to execute the contract that you accept with us when registering and making a reservation or enjoying any of our services or functionalities, although there are other reasons that legitimate us to do so, such as the interest in answering your queries or the consent you give us to send you our newsletter, among others.
- WHO DO WE SHARE YOUR DATA WITH? We will share your data with service providers who help us or provide support, or external collaborators with whom we have reached an agreement, located within the European Union.
- YOUR RIGHTS: You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to us using your data or to carry them, as we explain in detail below.
You can read our full Privacy Policy below to understand in detail how we will use your personal data and the rights you have in relation to them.
BEFORE STARTING
In this Privacy Policy, you will find all the relevant information that applies to the use that HOTEL SAN LORENZO makes of the personal data of our clients and users who use to interact with us.
We are transparent about what we do with your personal data, so you understand the implications of the uses we carry out or the rights you have in relation to your data. To do this, we make all the information in this Privacy Policy available to you permanently, which you can consult whenever you deem it appropriate. In addition, you will also find information about each processing of your personal data as you interact with us.
Who is responsible for the treatment of your data?
In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and all provisions of Regulation (EU) 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights, you are informed that the data controllers are:
RESIDENCIAL PAYMA S.L. hereinafter HOTEL SAN LORENZO with VAT number B82063124 and location C/ Clavel 8, 28004 Madrid. Email: reservas@hotel-sanlorenzo.com.
For what purpose do we process your personal data?
HOTEL SAN LORENZO processes the information provided by interested parties for the following purposes:
- Manage your reservations or hire any of our services, either online or in person at the accommodation. Manage the payment of your reservations, regardless of the payment method used, and all obligations established by Royal Decree 933/2021 which establishes the documentary registration obligations and information of individuals or legal entities that carry out hospitality and motor vehicle rental activities.
- Manage the delivery of the information you request.
- Develop and manage contests, sweepstakes or other promotional activities that may be organized.
- In some cases, it will be necessary to provide information to authorities or third-party companies for audit purposes, as well as handle personal data from invoices, contracts, and documents to respond to customer claims or government agencies.
- Browse the web and use our digital media: We handle information to allow and facilitate access and navigation through our digital media, as well as to provide you with the services we offer through them.
- Improving the services we offer and security: Another use of the information we employ is to achieve the maintenance, improvement, and effectiveness of our services and digital tools that allow us to develop new functionalities, protect the security of your data and our digital tools, and detect and prevent fraud in transactions.
- Social networks: HOTEL SAN LORENZO maintains profiles on several social networks. Additionally, services may incorporate social media functionalities, such as messaging services. In your use or interaction with these functionalities, we may collect information about your user on that social network. If you use social networks, the social network operators determine the nature, scope, and purposes of data processing on them. These social networks have their own privacy policies, through which they will explain how they use and share your personal information. We recommend carefully reviewing the privacy policies before using these social networks to ensure that you are comfortable with how your personal information is collected and shared.
What is the justification for the processing of your data?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it. And the purpose is:
- Manage your registration as a user of the website: The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the website, we need to process your personal data, otherwise we would not be able to manage your registration. In the case that you choose to use access or login through a social network, the reason we are authorized to process your data is the consent you give at the time of authorizing the transfer of your data from the social network.
- Development, compliance and execution of the accommodation reservation contract: The processing of your data is necessary for the execution of the reservation contract that binds us with you. Some data processing associated with the reservation process may be activated only because you request it or authorize us to do so, such as storing payment data (card) for future purchases or informing you of the availability of our services. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a reservation. We understand that the processing of this data is beneficial for all parties involved when a reservation payment is made, particularly for you, as it allows us to take measures to protect you against fraud attempts made by third parties.
- Customer Service: We consider that we have a legitimate interest in addressing the requests or inquiries that you make to us through the various contact channels available. We understand that the processing of this data is also beneficial for you in that it allows us to properly assist you and resolve the inquiries raised. When you contact us, in particular, for the management of incidents related to your reservation, the processing is necessary for the execution of the same. When your inquiry is related to the exercise of the rights that we inform you about below, or with claims related to our services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
- Marketing: The legitimate basis for processing your data for marketing purposes is the consent you provide us, for example, when you agree to receive personalized information through various means or when you agree to the legal basis to participate in a promotional action.
- Usability and quality analysis: We consider that we have a legitimate interest in analyzing the usability of the website and the user satisfaction level since we understand that processing these data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.
FOR HOW LONG WILL WE KEEP YOUR DATA?
The storage period of your data will depend on the purposes for which we process them, as explained below:
- Manage your registration as a user of the Website: We will process your data for as long as you maintain the condition of a registered user (that is, until you decide to unsubscribe).
- Development, compliance and execution of the accommodation reservation contract: We will process your data for the time necessary to manage the reservation, including possible refunds, complaints or claims associated with it. In some cases, we will only process the data until you decide, as is the case with payment data (card) that you have requested us to store for possible future purchases.
- Customer Service: We will process your data for as long as necessary to address your request or inquiry.
- Marketing: We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional activities, we will keep your data for a period of six (6) months after the action ends.
- Usability and quality analysis: We will treat your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your navigation data.
- Royal Decree 933/2021: which establishes the obligations of documentary record and information of individuals or legal entities that carry out accommodation and motor vehicle rental activities. We will process your data for 3 years.
Will we share your data with third parties?
We protect the information we collect by implementing the technical and administrative security measures indicated in the legal regulations after having conducted the corresponding risk analysis, in a way that the information is protected against access, unavailability, disclosure, or unauthorized use.
Only our employees, who are aware of the uses for which they can use it and its limitations, competent public and judicial authorities when required by them and required by the applicable regulations, and other supplier companies to provide you with the services you have requested, can access your personal information.
Each of these companies are committed to using only and exclusively your data for these purposes and not to use them for any other, so that once the service provision is finished, they are obliged to delete the information they have obtained or keep it properly blocked and protected without being able to use it, while it may be necessary for the fulfillment of a legal obligation, for the exercise or defense of contractual claims that must be addressed.
In cases where these companies are located in a country that does not offer a level of data protection similar to ours, we ensure that they comply with the necessary security measures equivalent to those we have, established in the applicable legal standards.
What are your rights when you provide us with your data?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. At HOTEL SAN LORENZO, we have agreed that you can exercise them at no cost by writing us an email to the address reservas@hotel-sanlorenzo.com, simply indicating the reason for your request and the right you want to exercise.
In case we consider it necessary to be able to identify you, we may request a copy of an identification document from you.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
- Ask us for access to the data we have about you. We remind you that if you are a registered user on the website, you can also consult this information in the section corresponding to your personal data.
- Ask us to correct the data we already have.
- Ask us to delete your data to the extent that they are no longer necessary for the purposes for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.
- Asking us to limit the processing of your data means that in certain cases you can request us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. When our legitimacy for the processing of your data is your consent or the execution of the contract, you also have the right to request the portability of your personal data. This means that you have the right to receive the personal data that you have provided to us in a structured, common use, and machine-readable format, in order to transmit it to another entity directly, whenever technically possible.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular, with: the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).
What happens if you provide us with third-party data?
If you provide us with Personal Data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.
CONFIDENTIALITY AND DOCUMENT DESTRUCTION
- Professional Secret: HOTEL SAN LORENZO and the collaborators who work with us and who have any type of intervention in the services provided, are committed to not disclose or use the information to which they have access by reason of their profession. The information you provide us will always be considered confidential, and cannot be used for purposes other than those related to the services contracted with HOTEL SAN LORENZO.
- Document destruction: With the aim of preserving and guaranteeing confidentiality, HOTEL SAN LORENZO commits to destroying all confidential information to which it has had access for the purpose of providing services when it is no longer necessary for the purpose for which it was collected, unless there is a legal obligation to keep it. If you wish to keep the original or a copy of this information, you must print or save it by your own means or go to the premises of HOTEL SAN LORENZO to collect it before it is destroyed.
DURATION AND MODIFICATION OF THE PRIVACY POLICY
HOTEL SAN LORENZO reserves the right to modify, totally or partially, the present Privacy Policy, publishing the changes on the website. Likewise, it may make without prior notice the modifications that it deems appropriate, being able to change, delete or add both the contents and services it provides, as well as the way in which they are presented or located. Consequently, the general conditions/policies that are published at the time you access them will be understood as valid, and you must read them periodically.
Regardless of what is provided, HOTEL SAN LORENZO may terminate, suspend or interrupt access to the contents of the website at any time without prior notice, without the possibility of you demanding any compensation.
Document drafted and developed by PROTECTION REPORT S.L., which reserves the legal actions corresponding against anyone who copies and illegitimately uses the content.
Last update date 10/3/2025.
